Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
Support / Rufbereitschaft Operational
Broadband - DSL / FTTH / IP-BSA Operational
Transit Operational
AS1299 / Arelion Operational
AS5405 / Inter.Link Operational
AS9002 / RETN Operational
AS50629 / LWLcom Operational
Peering Under Maintenance
CHIX-CH Operational
FogIXP Europe & FogIXP Frankfurt Operational
KleyReX Under Maintenance
MAINPORT Peer-Exchange Operational
NL-IX Operational
Frankfurt 2 / Digital Realty FRA11 Operational
Colocation / Environment Operational
Network Operational
Virtualization Platform Operational
Frankfurt 5 / Equinix FR5 Operational
Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

[L66#2559625] Crash of de-fra2-lns2.level66.network
Resolved - This incident has been resolved.
Sep 28, 09:50 UTC
Monitoring - Service has been restored. At 09:02 UTC the session-handling process on de-fra2-lns2 stopped unexpectedly and restarted automatically within about a second. The affected DSL and FTTH lines reconnected via de-fra2-lns1, starting about 40 seconds later.

We haven't yet found why the process stopped. The system recorded no error, and we found no sign of overload, memory exhaustion or gradual degradation beforehand. de-fra2-lns1 was unaffected. We are adding diagnostics so that a repeat records exactly what triggers a stop, and we will keep the situation under observation.
Sep 28, 09:50 UTC
Update - Service has been restored. At 09:02 UTC the session-handling process on de-fra2-lns2 stopped unexpectedly and restarted automatically within about a second. The affected DSL and FTTH lines reconnected via de-fra2-lns1, starting about 40 seconds later.

We haven't yet found why the process stopped. The system recorded no error, and we found no sign of overload, memory exhaustion or gradual degradation beforehand. de-fra2-lns1 was unaffected. We are adding diagnostics so that a repeat records exactly what triggers a stop, and we will keep the situation under observation.
Sep 28, 09:50 UTC
Identified - It looks like the above mentioned LNS did crash and all sessions automatically failed over to de-fra2-lns1.level66.network causing a reconnect of all affected DSL and FTTH lines. We are currently checking the logs and are assessing the situation.
Sep 28, 09:15 UTC
[L66#2558262] Migration of Openfactory's DSL and FTTH customers
Resolved - This incident has been resolved.
Sep 28, 09:16 UTC
Update - The new dial-in credentials for Openfactory DSL and FTTH customers were sent out on 17.09.2026. The first connections are already online on the new platform, and we're continuing to migrate the remaining lines. All hardware work on our side is complete. One final reset of an LNS is still open. We will carry it out on 22.09.2026 at 04:00 German time (02:00 UTC). Connections terminated on that LNS may briefly drop and reconnect.

Action required: If you haven't done so yet, please enter your new credentials on your router. Lines that still use the old credentials can't connect to the new platform. If you haven't received your credentials, please check your spam folder first. If they're not there, contact us at internet@level66.network and include your customer or line reference.

We'll post further updates here as the migration progresses.
Sep 21, 06:28 UTC
Monitoring - Since beginning of September, we are in the process of setting up a new platform to terminate DSL and FTTH customers and to migrate the customers of Openfactory in Germany onto the new platform. We are aware, that some customers are experiencing outage in the old Openfactory network which is caused by suppliers terminating services. We are trying to make the migration as fluent as possible. Please be aware that there may arise issues during the migration. We'll keep you posted by mass mailing and direct mails for updates during the migration and for the delivery of your new credentials for the existing internet lines.
Sep 17, 23:26 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

[L66#2558722] [RETN.NET Ticket#PW-40139439]: Planned Works Notification CID#906855
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 UTC
Scheduled - Planned Maintenance window is up to: 1h

Planned maintenance for software upgrade on our network. We apologize for any inconvenience this may cause.
Sep 9, 09:44 UTC

Sep 17, 2026

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

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