Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
Support / Rufbereitschaft Operational
Broadband - DSL / FTTH / IP-BSA Operational
Transit Operational
AS1299 / Arelion Operational
AS5405 / Inter.Link Operational
AS9002 / RETN Operational
AS50629 / LWLcom Operational
Peering Under Maintenance
CHIX-CH Operational
FogIXP Europe & FogIXP Frankfurt Operational
KleyReX Under Maintenance
MAINPORT Peer-Exchange Operational
NL-IX Operational
Frankfurt 2 / Digital Realty FRA11 Operational
Colocation / Environment Operational
Network Operational
Virtualization Platform Operational
Frankfurt 5 / Equinix FR5 Operational
Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[L66#2559973] DE.FRA.FRA11.F02.232.R53.B99 - PDU Replacement Oct 14, 2026 16:00-20:00 UTC

We will replace both PDUs in rack DE.FRA.FRA11.F02.232.R53.B99, one after the other. Devices with redundant power connections should see no impact. Customers with devices in this rack should check that they are connected to both power feeds.
Posted on Oct 05, 2026 - 06:55 UTC

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

[L66#2559876] External Power Grid Maintenance Activities
Completed - The scheduled maintenance has been completed.
Oct 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 07:00 UTC
Scheduled - Dear valued customer,

Digital Realty has been advised by our utility provider, NRM Netzdienste Rhein-Main, that their upstream transmission system operator, TenneT TSO, will be carrying out extensive routine maintenance and infrastructure renewal activities on the high-voltage transmission network during the following periods:

Maintenance Windows
04 October 2026 – 11 October 2026 - Daily between 07:00 and 18:00 CET
19 December 2026 - Between 07:00 and 18:00 CET

The utility providers have confirmed that these works are part of their ongoing network reliability program and are not expected to impact the power capacity available to our facilities. According to the information provided, the involved network operators have coordinated their activities to minimize risk, and disturbances to the regional power network are considered highly unlikely. At the same time, as with any large-scale utility maintenance activity, the statistical risk of a power-related event is elevated compared to normal operating conditions.

The affected utility supply areas include the substations supplying
DLR Campus Digitalpark Ostend (FRA1-FRA16)
DLR Campus Digitalpark Fechenheim (FRA17, FRA18, FRA27)

Please note that these activities are being performed by external utility providers. Digital Realty has no ability to influence the scope, timing, or scheduling of these works and has been informed of them as part of the utility provider's standard customer notification process.

In preparation for these maintenance activities, Digital Realty has completed a review of all applicable site operational procedures and contingency measures. All critical electrical infrastructure, monitoring processes, escalation paths, and emergency response procedures have been checked and remain in place and available throughout the maintenance windows. Critical works will be suspended, and the fuel suppliers have been contacted to raise awareness. Our site operations teams will maintain heightened awareness during the affected periods and will respond in accordance with established operational protocols should any utility-related issue arise.

At this time, no customer action is required. Digital Realty will continue to monitor the situation closely.
Oct 2, 19:04 UTC

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

[L66#2559625] Crash of de-fra2-lns2.level66.network
Resolved - This incident has been resolved.
Sep 28, 09:50 UTC
Monitoring - Service has been restored. At 09:02 UTC the session-handling process on de-fra2-lns2 stopped unexpectedly and restarted automatically within about a second. The affected DSL and FTTH lines reconnected via de-fra2-lns1, starting about 40 seconds later.

We haven't yet found why the process stopped. The system recorded no error, and we found no sign of overload, memory exhaustion or gradual degradation beforehand. de-fra2-lns1 was unaffected. We are adding diagnostics so that a repeat records exactly what triggers a stop, and we will keep the situation under observation.
Sep 28, 09:50 UTC
Update - Service has been restored. At 09:02 UTC the session-handling process on de-fra2-lns2 stopped unexpectedly and restarted automatically within about a second. The affected DSL and FTTH lines reconnected via de-fra2-lns1, starting about 40 seconds later.

We haven't yet found why the process stopped. The system recorded no error, and we found no sign of overload, memory exhaustion or gradual degradation beforehand. de-fra2-lns1 was unaffected. We are adding diagnostics so that a repeat records exactly what triggers a stop, and we will keep the situation under observation.
Sep 28, 09:50 UTC
Identified - It looks like the above mentioned LNS did crash and all sessions automatically failed over to de-fra2-lns1.level66.network causing a reconnect of all affected DSL and FTTH lines. We are currently checking the logs and are assessing the situation.
Sep 28, 09:15 UTC
[L66#2558262] Migration of Openfactory's DSL and FTTH customers
Resolved - This incident has been resolved.
Sep 28, 09:16 UTC
Update - The new dial-in credentials for Openfactory DSL and FTTH customers were sent out on 17.09.2026. The first connections are already online on the new platform, and we're continuing to migrate the remaining lines. All hardware work on our side is complete. One final reset of an LNS is still open. We will carry it out on 22.09.2026 at 04:00 German time (02:00 UTC). Connections terminated on that LNS may briefly drop and reconnect.

Action required: If you haven't done so yet, please enter your new credentials on your router. Lines that still use the old credentials can't connect to the new platform. If you haven't received your credentials, please check your spam folder first. If they're not there, contact us at internet@level66.network and include your customer or line reference.

We'll post further updates here as the migration progresses.
Sep 21, 06:28 UTC
Monitoring - Since beginning of September, we are in the process of setting up a new platform to terminate DSL and FTTH customers and to migrate the customers of Openfactory in Germany onto the new platform. We are aware, that some customers are experiencing outage in the old Openfactory network which is caused by suppliers terminating services. We are trying to make the migration as fluent as possible. Please be aware that there may arise issues during the migration. We'll keep you posted by mass mailing and direct mails for updates during the migration and for the delivery of your new credentials for the existing internet lines.
Sep 17, 23:26 UTC
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